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The most frequently asked questions & answers (FAQs)

If you can't find the answer to your question, please contact our customer service team at

support@magicholz.de

Robotime is one of the world’s largest manufacturers of mechanical wooden model kits—a sort of parent company for several well-known sub-brands. Under the Robotime umbrella, you’ll find various product lines tailored to different target audiences: ROKR for ambitious mechanical projects, Rolife for miniature houses, and classic Robotime models for beginners and intermediate builders. In other words, Robotime is a mark of quality backed by years of experience.

A wide range: from simple 3D puzzles (animals, flowers, buildings) to mechanical models (vehicles, clocks) and complex marble runs and miniature houses. Particularly popular: the classic 3D animal models (rabbit, butterfly, phoenix), vintage vehicles, and detailed architectural models (Eiffel Tower, lighthouse, Sagrada Familia). Whether you’re a beginner or a pro—you’ll find something at your skill level at Robotime.

Yes, Robotime offers some of the best starter sets in its lineup. The classic 3D puzzles typically consist of 50–150 pieces, making them manageable and usually completed in 2–4 hours. The instructions are illustrated and provide step-by-step guidance. It’s only when you move on to the more complex Robotime lines (ROKR marble runs, large miniature houses) that things get more challenging—but with plenty of experience, it’s well worth the effort.

All three are part of Robotime, but cater to different target audiences: 1) Classic Robotime: Beginner to intermediate level, 3D puzzles and simpler mechanical models, good value for money. 2) ROKR: Premium line for ambitious builders, spectacular mechanical marble runs, music boxes, and clocks. 3) Rolife: Miniature houses and book nooks, detailed miniature worlds with LED lighting. You’ll find the brand that suits your preferences.

Yes, free and fast shipping from Germany. We keep a good stock of Robotime models, and we ship replacement parts within 24 hours. If you have any questions about assembly, our team is available via chat, phone, or WhatsApp—usually with a response within about 30 minutes. That’s what makes buying Robotime from MagicHolz convenient: you get original quality with German service. No endless waiting for replacements from China, no language barrier issues when you have questions.

The market leader in mechanical woodworking kits

Robotime is one of the world’s best-known brands for wooden model kits—and the market leader in many categories. The Robotime umbrella includes several sub-brands (ROKR, Rolife), as well as classic Robotime models. The range: simple 3D animal puzzles for beginners, mechanical vehicles for intermediate builders, and spectacular marble runs for experts. That means: No matter where you are in your model-building hobby, Robotime has the right model for you.

From your first puzzle to a premium project

A Robotime 3D puzzle is often our customers’ first kit—because it’s manageable, easy to complete, and visually impressive. After that “aha” moment with their first model, many customers come back for the next Robotime model, which is a step more complex. Over months and years, an entire collection takes shape. And the best part: Robotime quality is consistent across all price ranges. You start off affordably and stick with quality.

The entry-level models are entry-level models with character

What sets Robotime starter kits apart: They’re anything but boring. A Robotime animal puzzle (rabbit, phoenix, butterfly) with 50–100 pieces can be completed in 2–3 hours—but the result is a distinctive decorative piece featuring detailed laser-cut designs. Not a children’s puzzle, but a hobby project for adults. This quality, even at entry-level prices, is why Robotime is so popular.

Robotime with German-style comfort

At MagicHolz , you MagicHolz the full Robotime selection with German service: shipping from our German warehouse (usually within 24 hours), German customer service via chat/phone/WhatsApp, and free replacement parts if needed. You’re ordering from a German company with a German invoice, but you’re getting the original Robotime quality. If you have questions about choosing the right product, we’re happy to help—together, we can often find the perfect model for your taste.

These brands belong to Robotime

The manufacturer also offers other brands such as Rokr and Rolife. The former focuses on the production of educational toys with a focus on machines and their technology. If you love finding out how certain things work, Rokr products are just right for you.

Rolife, on the other hand, is all about imagination, creativity and aesthetics. The brand offers miniature houses to paint, cute fairy tale characters and colorful music boxes to make yourself.