FAQ | MagicHolz

The average shipping time in Germany is 2-3 business days. In other countries, it can unfortunately go up to 7 days, because there the shipping service changes. If it should go too long, then please write us and we try to clarify this.

Just send it back to: 

MagicHolz
Hive Technologies GmbH
Maulbeerstraße 9
15833 Rangsdorf
Germany

Please also write your order number so that we can assign the return more quickly. 

We ship the orders to Germany, France, Austria with DHL. To Switzerland with Swiss Post. To all other countries with Hermes.

Yes, we also ship abroad. You can also select the corresponding delivery country while entering your shipping address.

Yes of course it is possible. Simply enter the Packstation number and the personal postal number
in the delivery address.

Recipients can choose a drop-off authorization, a preferred delivery date or an alternative delivery location (e.g. a parcel store or a neighbor) via the tracking function. You will be notified as soon as your order has left our warehouse. From this point on you have the possibility to choose the above mentioned options.

No, the components are already cut out and can be easily pressed out. If it doesn't work out, please cut the bars carefully with a knife.

Press out the components from the direction with the thicker lines. We recommend checking all gears for burrs and removing them with the included
sandpaper. When assembling, lubricating the components that need to rub against each other or move with a
simple, colorless and odorless candle will help.
But our puzzle already has the appropriate wax. 

In a kit you will find the respective wooden components and toothpicks. Depending on the model brand, you may also find rubber bands, fishing line or stickers. A pocket knife, candle and sandpaper can be useful when assembling.

Lubricating the components with wax or working on them with a sandpaper makes them much easier.

We can unreservedly recommend the models from the age of 14. If things don't work out, parents or grandparents can certainly help out. After all, our mission is to reunite families around the table.

1. Die Zahnräder/Uhrwerk auf der Seite 29 Bedienungsanleitung prüfen, ob die nicht schief sind? 

2. Luftballon abschalten lassen, prüfen ob die Uhr ohne Luftballon funktioniert? Sollte die Uhr ohne Funktion sein, bitte folgende Schritte durchführen: 

- Luftballon abschalten lassen 

- Pendel abbauen 

- Gewicht nach unten langsam laufen lassen, bitte vorsichtig nicht bis zu Ende 

- Die Uhr Wieder aufziehen und 3-5 Mal laufen lassen 

- Die bewegliche Zahnräder sowie Schnurwerk beobachten, prüfen

Das ist die komplette Anleitung auf Video aufgenommen :
Aufbauvideo
Und das ist ein Video zur Lösungsfindung:
Neustart

Brauchst du Ersatzteile kannst du sie hier bestellen kostenfrei:
Ersatzteile <---klicken

We have noticed that for some, the drawers do not open, and have sat down intensively and recreated the problem. And we also had a solution at the ready:

On the manual you can find the part "J4" (In our case on page 15 section 20). It seems to have come loose from the larger part. The solution we suggest is to fix part J4 to the larger part using glue (wood glue)
. We also glued part M4 (which was slightly discarded, mainly at the open ends) to part K6. 

All without guarantee. Please ask again directly, maybe we have a better solution.

The number of pages is still from the old version, but can also be applied to the new one.

On page 14 at the bottom of the assembly instructions, you can see that you should first attach part C2 and then C12.
This procedure will interfere with the function, because the C2 will be pressed against the spring and the C12 will hold it there.

So the solution is, we just do it the other way around, first C12 then C2 and the pendulum will run again, because the spring can relax ;-)