FAQ | MagicHolz

The average shipping time in Germany is 2-3 working days. Unfortunately, it can take up to 7 days to other countries, as the shipping service provider changes there. If it takes too long, please write to us and we will try to sort it out.

Just send it back to: 

MagicHolz
Hive Technologies GmbH
Maulbeerstraße 9
15833 Rangsdorf
Germany

Please include your order number so that we can allocate the return more quickly. 

We ship orders to Germany, France and Austria with DHL. To Switzerland with Swiss Post. To all other countries with Hermes.

Yes, we also ship abroad. You can also select the country of delivery when you enter your shipping address.

Yes, of course it is possible. Simply enter the Packstation number and the personal postal number
in the delivery address.

Recipients can select a drop-off authorization, a preferred delivery date or an alternative delivery location (e.g. a parcel store or a neighbor) via shipment tracking. You will be notified as soon as your order has left our warehouse. From this point on, you will be able to select the above options.

No, the components are already cut out and can be easily pressed out. If it doesn't work out, please cut the bars carefully with a knife.

Press out the components from the direction with the thicker lines. We recommend checking all gears for burrs and removing them with the enclosed
sandpaper. When assembling, it helps to lubricate the components that have to rub against each other or move with a
simple, colorless and odorless candle.
But our puzzle already contains the right wax. 

In a kit you will find the respective wooden components and toothpicks. Depending on the model brand, you may also find rubber bands, fishing line or stickers. A pocket knife, candle and sandpaper can be useful when assembling the model.

Lubricating the components with wax or processing them with sandpaper makes this much easier.

We can unreservedly recommend the models from the age of 14. If things don't work out, parents or grandparents can certainly help out. After all, our mission is to reunite families around one table.

1. Die Zahnräder/Uhrwerk auf der Seite 29 Bedienungsanleitung prüfen, ob die nicht schief sind? 

2. Luftballon abschalten lassen, prüfen ob die Uhr ohne Luftballon funktioniert? Sollte die Uhr ohne Funktion sein, bitte folgende Schritte durchführen: 

- Luftballon abschalten lassen 

- Pendel abbauen 

- Gewicht nach unten langsam laufen lassen, bitte vorsichtig nicht bis zu Ende 

- Die Uhr Wieder aufziehen und 3-5 Mal laufen lassen 

- Die bewegliche Zahnräder sowie Schnurwerk beobachten, prüfen

Das ist die komplette Anleitung auf Video aufgenommen :
Aufbauvideo
Und das ist ein Video zur Lösungsfindung:
Neustart

Brauchst du Ersatzteile kannst du sie hier bestellen kostenfrei:
Ersatzteile <---klicken

We noticed that some people's drawers weren't opening, so we worked hard to recreate the problem. And we also had a solution ready:

On the instructions you can find the part "J4" (in our case on page 15 section 20). This has probably become detached from the larger part. The solution we suggest is to fix part J4 firmly to the larger part using glue (wood glue)
But we also glued part M4 (was slightly discarded, mainly at the open ends) to part K6. 

All without guarantee. Please ask again directly, maybe we have a better solution.

The number of pages is still from the old version, but can also be used for the new version.

On page 14 at the bottom of the assembly instructions, you can see that you should first attach the C2 part and then the C12.
This procedure will disrupt the function because the C2 is pressed against the spring and the C12 holds it there.

So the solution is to simply do it the other way round, first C12 then C2 and the pendulum runs again because the spring can relax ;-)