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The most frequently asked questions & answers (FAQs)

If you can't find the answer to your question, please contact our customer service team at

support@magicholz.de

You’ll notice the difference the moment you pick up the first wooden piece. Instead of standard puzzle pieces made of thin cardboard, you’ll find intricate, laser-cut wooden pieces—each one a unique work of art. And the best part: hidden among the regular pieces are figurines that match the theme. With an animal motif, you’ll find small animal silhouettes; with a mandala, geometric shapes. Putting the puzzle together becomes an experience of discovery, and every “click” when fitting a piece feels richer and more substantial than with cardboard.

For anyone aged 12 and up who wants to see puzzles as more than just a pastime. Our wooden puzzles are especially popular with people who want to step away from their screens—“Puzzling feels like meditation” is the most common compliment in our reviews. Also great as a gift: for puzzle fans, creative types, and people who spend a lot of time at their desks and need a tactile break. The designs range from animals to mandalas to Star Wars—there’s something for everyone.

Depending on the design and size, there are between 100 and 1,000+ pieces, which translates to between 2 and 15 hours of puzzle time. The smaller puzzles are perfect for a relaxing evening, while the larger ones make for weekend projects. Because the figure pieces are so unique, there are no monotonous surfaces like with cardboard—every piece has character, and every time you place one, it’s a little “aha” moment. Time flies by.

Absolutely, and we actually recommend it! Our wooden puzzles look so good when completed that they more than deserve a spot on the wall. The sturdy wood holds together without glue—just frame it and hang it up. Many customers frame their puzzles and tell us that guests ask, “Is that an art print?”—until they see that it’s made of individual wooden pieces. That’s how the puzzle becomes a personal piece of wall art.

Yes, every package is inspected before shipping. If a piece is missing or damaged despite this, we’ll send a free replacement from Germany within 24 hours. We don’t want you to be left with an incomplete puzzle. If you have questions about finding the right puzzle, the frame, or anything else, you can reach us via chat, phone, or WhatsApp—you’ll usually get a response from our team within about 30 minutes. That’s the MagicHolz our customers love.

Puzzling, which is like meditation

In a world full of screens and notifications, wooden puzzles offer a rare moment of calm. No apps, no pings, no distractions—just you, the wooden pieces, and a design that slowly takes shape. The state of flow that our customers repeatedly mention in their reviews usually sets in after the first 20 minutes. Suddenly, time flies by, and worries fade into the background. Especially after a stressful day at work, this is the perfect way to slow down mentally.

Unique figurine parts—each piece is one of a kind

The secret star of our wooden puzzles is the figure pieces. While cardboard puzzles all look the same, our puzzles hide intricate individual shapes among the regular puzzle pieces: animal silhouettes in animal-themed puzzles, small buildings in city puzzles, and stars and patterns in mandalas. Every time you discover one of these figures, you experience a little moment of joy. It’s as if you were finding little treasures while putting the puzzle together—which makes puzzling completely different from cardboard puzzles.

From the table straight to the wall

The great thing about wooden puzzles is that you don’t have to put them back in the box once you’ve finished. Thanks to the sturdy material, they hold together without glue—just frame them and hang them on the wall. This way, you not only get the fun of putting the puzzle together, but also a decorative piece that every guest will admire. Whether in the study, living room, or bedroom: a framed wooden puzzle is a unique work of art that you’ve spent hours creating yourself.

For every hobby and every budget

Our wooden puzzles cover every price range—from smaller designs starting at around €15 to large-format highlights priced over €100. The brands have been carefully selected: Unidragon from Russia for those who love intricate detail, MagicHolz for classic designs, and TREFL for a wide variety of themes. They all have one thing in common: the precision of the fit, the brilliant colors on real wood, and the character of the unique puzzle pieces.